Dear consumers!
LLC "ORESC" in accordance with the Rules of the retail electricity market, approved by the Resolution of the National Energy and Energy Regulatory Commission of March 14, 2018 No. 312 (hereinafter the Rules of the Retail Electricity Market), informs its customers of a universal service, namely individual household consumers, collective consumers and of consumers who have the right to receive electricity at the tariffs for domestic consumers, on making changes to the public Commercial Offers, which are an integral part of the contract on the supply of electricity by the universal service provider, and publishing their new version, namely :
Consumers can familiarize themselves with the updated editions on the Company's website in the section For home/Contractual relations .
According to the requirements of the Rules of the retail electricity market, we inform you that in case of disagreement with the changes, the consumer has the right to early termination of the contract without applying any penalties, which the consumer must notify the supplier in writing.
We also note that according to Clause 3.2.4 of the Rules of the Retail Electricity Market, if the electricity supplier provides the consumer with a notice of changes to the terms of the electricity supply contract (including price changes) caused by changes in regulated price components ( the tariff for services for the transmission and/or distribution of electric energy, the price (tariff) for the services of the provider of universal services and/or "last hope") and/or changes in the regulatory and legal acts regarding the formation of this price or the conditions of the supply of electric energy, the contract is considered from the date of the change to its conditions specified in the notification (but not earlier than 20 days after the date of notification to the consumer), which is indicated in the notification:
1) prematurely terminated (without penalties) at the initiative of the consumer - in the case of providing the electricity supplier with a written statement of the consumer's disagreement/non-acceptance of changes within 5 working days from the date of receipt of such notification, but no later than 10 calendar days before the date of the change of the terms of the contract specified in the notification;
2) changed on the terms proposed by the electricity supplier - if the consumer has not provided the electricity supplier with a written statement of disagreement/non-acceptance of the changes within the period established by this clause.
Sincerely, LLC "ORESC"
07/14/2023